Shipping & retourns

My products can be shipped to you, in every corner of the globe (almost) !

Orders are shipped once a week, usually on Fridays or Saturdays. They are shipped from Hamburg, Germany using Deustche Post as carrier.

All prices are stated in Euro (EU).

 

  • SHIPPING PRICES & DELIVERY TIME

STUDIO PICK-UP : FREE !

If you re in Hamburg, you have the possibility to pick up your order at the studio where I work.

Simple use the code STUDIO at checkout. I will then contact you directly to set a time when you can pick-up your order.

GERMANY : 2,55 € for posters or drawings / 4,95 € for ceramics, or ceramics and posters and drawings together (unless specified on product page)

Expected delivery time : 2-3 working days

EUROPE : 2,55 € for posters or drawings / 4,95 € for ceramics, or ceramics and posters or drawings together (unless specified on product page)

Expected delivery time :  up to 7 working days

REST OF THE WORLD : 7,50 € for posters / 11 € SEK for ceramics, or ceramics and drawings or posters together (unless specified on product page)

Expected delivery time : 2 weeks or more

 

  • DUTIES & TAXES

If you leave outside of the European Union, custom duties and fees will apply and are the responsibility of the recipient.

Shipment are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method.

If you refuse a shipment, you are responsible for the original shipping charges, any import fees incurred on the package, as well as the cost of returning the package to me. This amount will be deducted from your refund.

 

  • DAMAGES

Ceramic are very fragile. If you receive a broken or damaged shipment (this goes for posters too), please take photos of the parcel and its content, and contact me immediately at maiteoz@gmail.com

I will replace any damaged pieces free of charge, as long as there are in stock, or you will get a refund.

 

  • RETURN POLICY & REFUND

Once you receive your parcel, you will have 14 days from the day of reception to return a product, given that it is unused and in its original contain.

The original shipping charges are non-refundable unless the goods are damaged or incorrect.

In case of return, it is the customer's responsibility to pay the shipping freight and provide the return label.